1. Who We Are
This website is operated by Marston Care Ltd, trading as Fir Villa (“we”, “us”, “our”).
If you have any questions about this Privacy Policy or how we use your information, you can contact us at:
Email: office@firvilla.co.uk
Address: Fir Villa, Camel Street, Marston Magna, Nr Yeovil, Somerset BA22 8DB (the “Home”)
We are the data controller responsible for your personal data under UK data protection law.
2. What Information We Collect
We may collect and process the following information when you use this website:
- Your name
- Email address
- Telephone number (if provided)
- Information you include in contact form messages
- Technical information such as IP address and browser type
- Cookie and usage data (see Cookies section below)
We only collect information that is necessary to respond to enquiries or improve the website.
3. How We Use Your Information
We use your information to:
- Respond to enquiries submitted through our contact forms
- Communicate with you about your enquiry
- Maintain and improve our website
- Ensure the website is secure and working correctly
We do not sell your personal data or use it for unsolicited marketing.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests – to respond to enquiries and operate our website
- Consent – where cookies or analytics require permission
5. Cookies
Our website uses cookies to improve your experience and understand how visitors use the site.
You can manage your cookie preferences using the consent banner when you first visit the website.
For more information, please see our Cookie Policy.
6. Third-Party Services
Some parts of our website may use trusted third-party services, for example:
- Website hosting providers
- Embedded maps (such as Google Maps)
- Website analytics tools (if enabled)
These providers may process limited technical information such as IP address to deliver their services.
7. How Long We Keep Your Data
We only keep personal information for as long as necessary to respond to enquiries or meet legal and operational requirements.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data where appropriate
- Object to certain types of processing
To exercise your rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
Website: https://ico.org.uk
9. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.
Last updated: 02-2026